Stop accepting this treatment

How much a company values it's customers shows in how they deal with a complaint and it's clear Uber has enjoyed the benefits of a monopoly as customer service is something they don't believe is necessary, I placed an order last night and when the app said your delivery has arrived I found no one outside my house, I even walk around to the back of my house and there was no delivery vehicle to be found. Minutes later I received notification enjoy your meal. I used the HELP option on the app which is as useful as a photo of a life vest is to a drowning man. Since 21:37 last night and numerous queries I received 1 response asking me to confirm the status of the order on the app and to clarify whether I received the order or not. I responded as requested that order was not delivered and almost 24hrs later they have not bothered to show any interest in resolving the issue. I'm sure they have gotten away with this behaviour for years and made millions this way from people who gave up trying to get there money back. I blame myself and everyone who makes use of there service for accepting this kind of service from a company dependant on us to survive therefore I will not support them or any other company who has absolutely no appreciation or respect for people using there service.