So pay just now makes one pay for something that they have returned what daylight ******* is this? Very disappointing experience with Uber refunds

I took a trip with Uber on Monday, 12/01/2026, and I was charged twice for trips on the same day. The first trip never happened because the driver cancelled, yet the money was still deducted from my bank account. I then took a second trip, which did go through and was also charged. I have not received a refund for the cancelled trip, even after providing proof of both payments to Uber. Despite multiple attempts to resolve this issue, Uber has refused to refund my money or give a proper explanation. This is extremely frustrating and unfair — customers should not be charged for trips that never took place. I expected much better customer service and accountability from a company of this size. I am still waiting for my refund.