*********** so called staff and ******* charges deducted. Complete time wasters. Need to be investigated!

If there is one thing that greats my skin (when it comes to companies that operate the way Uber does ) it's the complete lack of customer care. Uber have completely removed contact numbers and email addresses to address a issue. They have these lazy people that sit behind a desk doing absolutely nothing but responding to issues that are common. In my case I had to use the option I was charged a cleaning fee to resolve my issue which was not actually the case. Uber thinks I'm being difficult here and that I'm a rude client due to the fact that I've written messages on there chats that contain vulgar language. If I could tell you from the start the issues I have had with Uber from the time I started using them again until now you would understand why. The start of these issues after just downloading the app again after years was leaving me and my 6 year old daughter waiting in the rain for around 40 minutes due to a driver that didn't not inform me he was completing another trip. I usually don't take issue with that but in this case he was already 10 minutes away and still had to drop his current client off in the Estate where I live. Now bear in mind there were about 9 cars waiting to go through the visitors entrance. It took him around 20 minutes after arriving just to get to the second person entering the estate. Please also take into account that by this time my daughter and I had already walked all the way up to the main entrance to meet him outside which is about a 10 minute walk. This is when I saw him in the que and he advised that he is completing another trip. So it starts raining while we are waiting outside and my 6 year old daughter is with. Long story short by the time he was by the booms I cancelled and requested a new trip out of principal and lack of professionalism. I was about to cancel the 2nd one aswell after a long wait but then saw the driver and it was an old friend of mine Rory so I didn't. Enough to put a sour taste in your mouth right? But let's move on and not mention all the other encounters.

My main issue now is a double charge that Ubers lazy *********** staff are too lazy to sort out. A so called authorization hold which I get completely. I've told them countless times that i used to do Auth holds and get the banks to release them for clients on a daily basis. I know what a auth hold is.ets just get that clear. And I know how to resolve the issue.

The approach that the Uber administration employees have is the exact same approach that I used to penalize my staff for. We used to call it the quick response approach. And approach used when staff are lazy and because by responding with that they will be safe should a client complain.

I keep getting told to understand how a auth hold works blah blah blah. I know how it works. Clearly your staff does not.

Below is what your definition of a Auth hold is. I Will comment after you read their definition.

When you request a ride in the Uber app, you may receive a notification from your bank about an Uber charge. Uber may apply a temporary authorization hold for the value of the fare in advance, which will appear as a pending charge in your account’s payment method. This is standard e-commerce practice to ensure the card has sufficient funds, and most importantly, it doesn’t result in a duplicate charge on your card.

When the trip is completed, this authorization hold becomes a charge on the final trip fare.

If the total fare is less than the initial fare, only the actual fare for the trip will be charged and the authorization hold will be voided. Alternatively, if the final fee is higher, we may override the original authorization hold and charge the final fee, or charge the remaining amount in addition to the original fee.

Now explain to me how 2 charges for the exact same amount came off. The fare did not differ. Both were the exact same amounts therefore the initial hold should have become a charge correct??? Yes correct. Instead I was charged the exact same amount moments later. Your *********** staff still go with the lazy approach and tell me to read what a auth hold is, not actually knowing what a auth hold is and not knowing how to call the bank to release it. Then ontop of this a woman by the name of Fatima I think it is, cuts off my means to chat to them via the channel which I was using. I mean what kind of operation are you people running here? Are you under paying your staff that much that they feel like it's not in their pay grade to assist clients they way they are intended to? I'm pretty sure a company like Uber would have provided the training needed for their employees to deal with situations like this!!!!

If not then the only possible reason for them not being educated on this is purely for Tax reasons which is a very cheap way for a company to gain money. If Uber does this to let's Say 1000 people on a daily basis working on a average of R60 per person that is 1000 X 60, then times this amount by 30. The tax alone you receive for holding onto these funds for a 2 week period is enough to cover other costs for your company.

Lack of customer service

Lack of direct communication

Service agents blocking your means to communicate when they are sick of talking to you

Service agents asking you to read what a auth hold is when they themselves don't even know what a auth hold really is and how to contact the bank to release it.

*******ly taking money from my account and trying to convince me that I don't know what is going on when In actual fact the extra charge was for self gain.

These are all signs of a ******* company that is taking advantage of individuals probably because they think that people taking Ubers are too stupid to pick up on these things.

Thank you for blocking me on the chat Fatima. You are the reason I will be going public with this and launching a full investigation.

You all have wasted my time. Who is going to compensate me for my time wasted or my need to be at a location in an hour that was 10 minutes away, that I did not make on time after requesting the trip an hour prior and being left in the rain with my daughter, amongst other issues I have had with you that can be disclosed? Uber? I doubt it? Fatima? She can't afford it by the look of it!

Sort my ****ing issue out and I will consider removing this post. And please hurry. I don't want to see the Uber app on my phone any longer.