Shocking Uber Go ride from King Shaka Airport 4 Jan 2025 at 9:30pm

Had a shocking experience in our ride with Philani from the Durban airport back home on a busy Sat night. After many minutes of trying to communicate with the driver via text and voice and walking all around the arrivals area with a trolley full of luggage, quite a challenge for 2 elderly people, we could not find him. He says he was at the meeting point. What meeting point? My reservation did not mention any meeting point, just the general arrivals area where hundreds of other people meet their rides! The driver never made contact from his side, never bother to look for us and then decided to leave as he had no cash left. Fortunately, a manager and other assistants from ACSA and/or the parking people saw our predicament, took my phone, located the driver and stopped him just as he was getting away. On the ride home I noticed that the driver did not appear to have any GPS directional tools to take him to our destination so I had to do all the directing, there was no aircon on a very hot evening and the vehicle engine had the faulty light on. A total nightmare. Regarding the so call “meeting location” I also recall that on our trip of Dec 22 from home to the airport it was shown that the driver would come to a (unknown to me) meeting area about 1min walking distance from my home address. What? If I book an Uber I want the taxi to come to my place, not me to walk with all my luggage to some meeting place. What on earth is that!! In this case I managed to text the driver to come to my address.