SHOCKING EXPERIENCE: UBER DRIVER TOOK MY ORDER AND DISAPPEARED

I AM DISAPPOINTED WITH YOUR TERRIBLE SERVICE. THIS IS AN OUTRAGE.

THREE WEEKS AGO, ONE OF YOUR DRIVERS STOLE R700 WORTH OF MY GROCERIES. THEY THEN HAD THE GALL TO IGNORE MY CALLS. I IMMEDIATELY REPORTED THIS THEFT TO YOUR SO-CALLED "SUPPORT TEAM," GIVING THEM EVERY SINGLE DETAIL THEY ASKED FOR.

AND WHAT HAVE I GOTTEN SINCE? **NOTHING.** NOT A SINGLE EMAIL, NOT A SINGLE PHONE CALL, NOT A SINGLE UPDATE. YOU'VE COMPLETELY IGNORED ME AND ARE TREATING THIS LIKE IT'S A JOKE. YOUR NEGLIGENCE AND TOTAL DISREGARD FOR YOUR CUSTOMERS ARE BEYOND UNACCEPTABLE. IT'S A BLATANT SLAP IN THE FACE.

I WANT MY R700 BACK **NOW**. THIS ISN'T A REQUEST, IT'S A DEMAND. YOU HAVE ONE CHANCE TO MAKE THIS RIGHT, AND I EXPECT AN URGENT RESPONSE AND A FULL REFUND. DON'T TEST MY PATIENCE.