Serious Driver Misconduct, Overcharging & No Support from Uber

I am reporting a very serious case of misconduct involving an Uber driver. The driver, Armed, driving a Toyota Vitz with licence plate LF30XT GP, continued the trip after dropping me off at my destination. I was not in the vehicle, yet the trip carried on for a long distance, which resulted in an unfair and *****ulent overcharge.

This is completely unacceptable and puts the safety and trust of South African riders at risk.

To make matters worse, Uber hid the refund/fare review button inside the app, and the support system keeps responding with automated bot messages instead of allowing me to speak to a human agent. There is no proper way to resolve this type of driver misconduct through the app.

Enough is enough. Many riders in South Africa are experiencing similar issues, and this needs to be taken seriously. Uber must resolve this urgently and improve their customer protection processes.

I am requesting an urgent manual investigation, including a full GPS review of the trip, and an immediate correction of the fare.

Enough is enough many riders in South Africa have experienced similar issues, and it needs to be taken seriously. Uber must resolve this matter urgently and put proper consumer protection measures in place.