Serious Complaint – Driver Misconduct and Safety Concern

I recently used Uber’s courier service to send a book to a friend. Unfortunately, the experience was extremely unpleasant and concerning. The driver never arrived at the correct location — instead, he was idling in a completely different area and kept calling me repeatedly, claiming I was “costing him money” because he couldn’t find my friend. Despite me providing the correct address and directions, the driver continued to insist that I was at fault. When I eventually cancelled the trip (as he was clearly trying to prolong it to increase the fare), he began harassing me for money, shouting over the phone and blaming me for his loss. To make matters worse, after I submitted a complaint through the Uber app, Uber shared my complaint details with the same driver, which resulted in further harassment. The driver now has my phone number and knows where I live, and I no longer feel safe. This situation is unacceptable. I would appreciate an immediate investigation into: The driver’s conduct and harassment. Why my personal details and complaint were shared back with the driver. What Uber will do to ensure my safety and prevent this from happening again. I expect this matter to be escalated and handled urgently. Kind regards, Lerato