Safety and customer service

I am reporting a serious safety incident involving one of your drivers. I was a passenger in the trip, although I was not the person who requested it. I was travelling with my minor son (17 years old) and my grandson (7 months old). The driver indicated in the app that he had arrived at the pickup point, but we could not locate him and searched for approximately 25 minutes. When we eventually found the vehicle, the driver accused us of wasting his time. When my son asked the driver to speak respectfully, the driver said: “You must not allow your son to speak like this to me or else one day is one day.” I perceived this as a direct threat toward a child. The driver asked me to call the person who requested for us because he wants to cancel the trip but when speaking to her he did not mention anything about cancelling the trip.

After this, the driver did not drive to our destination. Instead, he drove around like he is exiting town but off ramped somewhere in Booysens if I'm not mistaken and returned to the pickup point without our consent. I feared for my life and requested to be let out of the vehicle.

This behaviour was threatening, intimidating, and unsafe. I am requesting that this incident be urgently investigated to prevent harm to other passengers.

I understand this trip was booked from another account, but I am the affected passenger and parent of the minor involved. I fear that since he has our address he can come and threaten us some more.

This experience was extremely traumatic and unsafe. The person who requested reported the incident to Uber and we are still awaiting a response. I am requesting urgent intervention, a proper investigation, and confirmation that passenger safety—especially where children are involved—is taken seriously.