Ruined vacation Uber!

On September 28th we booked a trip to King Shaka airport for the 29th September. We confirmed on 29th at 11.15 and told the driver we had made a mistake with our flight time and he repeated the new details. He was supposed to pick us up at 12.30 for our 15.00 flight. We waited until 13.41. We could not contact him, but sent him a message. He did not arrive. We arranged other transport eventually, but it was too late and we missed our flight. It has cost us R1200 in penalties, and 3 extra trips to the airport, a total of more than 750 km to eventually arrive at our destination. We had to travel seperately, an issue as two of our party are minors. One member of our party missed two days of vacation. We did not expect this from an Uber driver. Do you not have some kind of policy or structures in place to prevent this kind of thing happening? You need to monitor your drivers. We are very disappointed and will never again rely on your company for transport.