RUDE DRIVER SAYS I DID NOT PAY NOW I CAN NOT ORDER RIDES AND I USE UBER ALMOST EVERY DAY

Good Morning,

I am writing to report an EXTREMELY CONCERNING experience I had with one of your drivers. I was charged INCORRECTLY for my trip, and the driver has marked that I did NOT PAY, even though I have already completed the PAYMENT. This issue has now left me UNABLE to book another trip due to the PAYMENT OPTION being blocked.

To make matters WORSE, the driver’s behavior during the trip was UNACCEPTABLE. He seemed visibly upset because my feet were DIRTY, which was caused by the RAIN. He did not start the trip until I pointed out that it still said he was WAITING FOR ME, and his driving was VERY RECKLESS, resembling that of a TAXI DRIVER. He was CUTTING OFF cars and not following TRAFFIC RULES.

When I asked him to stop at a SAFER LOCATION (a parking area) so I could exit with my child, he was RUDE and UNCOOPERATIVE. I am traveling with a YOUNG CHILD, and the area he stopped in was NOT SAFE—it was near a SCHOOL with a lot of traffic. It was EXTREMELY UNSAFE and VERY CONCERNING.

I use Uber EVERY DAY and have ALWAYS re**** on the service. However, due to this issue, I had to use BOLT today instead of Uber, which is highly inconvenient for me. This experience was FAR BELOW the standard I expect and has caused SIGNIFICANT INCONVENIENCE. I would like to request IMMEDIATE ATTENTION to this matter. Please investigate both the PAYMENT ISSUE and the DRIVER’S UNPROFESSIONAL CONDUCT. This experience has left me EXTREMELY DISSATISFIED with Uber’s service, and I am hoping for a PROMPT RESOLUTION.

Thank you for your ATTENTION to this URGENT MATTER.