Route and Voucher complaint sorted out

<p>During my first Uber trip I tried to apply a voucher I found online and it said "Succesful". During the drive, I had a very pleasant chat with the driver, but too late I noticed he had taken a longer route than necessary. Since pretty much the whole trip was being covered by the voucher I decided to let it slide.</p> <p> </p> <p>20 minutes after I got dropped off I got an SMS that the FULL amount was decuted from my account (the voucher didn't work). All of a sudden that long route was no longer okay and was actually pretty costly.</p> <p> </p> <p>I logged two support requets. The first guy told me the amount was still within the estimation and that was that. However the other guy I spoke to (Ulyses) was great and did what he can. He had me refunded R100 (the voucher everyone gets for their first trip) and communicated the shorter route to the drivers. Not bad, I appreciate the effort.</p>