****** by Uber on NYE

2 months ago I took a trip from my place of residence in Maitland to the v&a waterfront I got charged r78 on the day. Days later I am charged with +/- r8000 for the same trip because there was a GPS issue. I reported this issue but, Uber with no sense of urgency failed to assist me within the time of my complaint. A month later, on NYE 2020 they deducted this amount from my account with no warning or reasoning as to what was happening. I immediately called back and they told me that they will be investigating the issue and would call me back within 24 hours. This was a lie and for days after NYE I followed up and was told the same generic response. I called and all the agents assured me they would call me back within the hour. They assured me that they eventuallt adjusted the trip to compensate the driver, this had nothing to do with me, it only benefited the driver so that he's record remains intact. I am extremely unhappy with their customer service, reassurance and compensation. This is not just r100, its an entire salary. It's unprofessional and disgusting, given I am an avid uber customer I expected more. They have done nothing up till now. It's been a tough year and starting the year on this note has just been absolutely horrible. Messing with people's livelihoods without regard for their families or responsibilities is just disrespectful and cruel.