Ripoff

Requested a driver in Simonstown on Friday 14 March. Was given a price which i obviously accepted. A driver & vehicle was assigned to me but had to wait 16 minutes - i use Uber twice a week between Cape Town & Simon's Town and have never waited this long. Anyway the driver drove through Fishhoek towards Kalk Bay, I told her not to take the Main Road from KB to Muizenberg as i was told by a friend that there was roadworks and therfore delays and should rather take Boyes Drive. No, she said the app was telling her to take that way. Anyway we were stuck in traffic for nearly 40 minutes for a 3.5 km trip. In Gardens she once again turned of the road to take back roads which I told here was going to take longer. Same answer from her. So, a 50 minute trip took 1hr40 and to top it all was charged extra for the trip being longer. Queried it on the Uber app but got a standard AI generated reply stating that the high price was deemed correct by them! So something that was not my fault and I had warned the driver about twice became my problem and they just charge more and there's nothing one can do about it. Shame on you Uber, wish there was competition available to us the customers that you so blatantly fob off and have no regard for to use.