JP
Jermaine P

1 reviews | Active since Apr 2013

04 Jan 2016, 10:09

*******

So first time i used Uber i thought this was great. so we started using this service more. but the very next time we used it we we *****ed. The driver did not find our complex even though i called him as i saw on the maps he was at the complex next to ours he the proceeded to drive but moments later a message came through trip cancelled and we billed R25 what **** is that?? we finally get to our destination with a different Uber but because there is a big event and many people using Uber they ***** you by billing you 3 times normal rate because there are many Uber requests which i find absolutely ****! so if a driver cant find you he cancels trip and you get billed and if its demand for cabs you get billed 3 times the normal rate. I will not be using this service but rather opt for normal cabs

0
Replies (1)
Uber
Uber's reply02 May 2023, 21:58
Official
Hello HelloJP123,

Hi Jermaine

Please could you write in to the support team so that they can look into this for you. To do this, please open up your app, navigate to the menu (icon in the top left), navigate to \help\" and then the request that this refers to. You can add the details in there and a support team member will look into this and revert via that channel.