MD
Maryke D

1 reviews | Active since Sept 2015

17 Sept 2015, 16:06

Ridiculous response time - no resolution

I have been struggling to get a decent response from Uber regarding my boss's account that was blocked for almost a month now. All the responses (IF I receive a response) seem generic with no real information or feedback.<br> <br> The couple of useless responses I did receive took a day or two to drag out of them and eventually the matter is just passed on to the next support agent who start the issue right at the beginning again. Seven support agents, one month, and we are NO closer to a resolution.<br> <br> And don't even try and contact them telephonically, no call centre. I've tried 3 different email addresses from the generic support address to the joburg support one and also the joburg partners address. No resolution.<br> <br> I've sent the same documents through four times, explained myself what feels like a million times and I get the same generic messages every time.<br> <br> Can somebody please just phone me. I have never been this frustrated with a supplier before in my life. It is absolutely ********** service delivery for such a broadly marketed company. I'm appalled.<br>

0
Replies (1)
Uber
Uber's reply18 Sept 2015, 11:45
Official
Hello MDuvenhage ,

Hi Maryke,

We are checking into this for you and will revert via the support channel.

Regards,

Uber Joburg