Reporting ******* driving to uber is a pointless waste of your time and efforts

After my driver violated the rules of the road - i.e. turning into oncoming traffic on a three-lane busy one-way road, I reported this to uber, and was informed that I wouldn't be matched with the same driver again. I was also informed that due to my use of UberX, I did not qualify for a refund. I've tried to contact Uber to query this, but I'm receiving no response to my concerns shared. This is a double standard that is not okay at all. I might not have ordered a premium ride, but I expect that any e-hailing provider must and will take safety seriously for all drivers and riders.