Reporting driver

I've made use of uber for months now for short trips, and thus far always had well mannered uber drivers, but yesterday I was deeply disappointed.

Going to and hyper market was good was fine but then coming home was a disaster.

I added my location and my phone picked up my location and then where I'm going. It showed R26 and it was deducted immediately, my app said driver is 3 min away then it showed driver is 1 min away and it stopped there after 10 minutes the driver phoned me told me no I added the wrong address I added pick n pay family ?? I didn't but these 2 pnp are 3 min apart. Driver finally picked me after having a very bad attitude on the phone . Then he dropped me off instead of helping me with my groceries he just sat in the car I had my son of 8 months with me so I only had one hand. He didn't even park inside the complex he just stopped outside opened the boot from the inside and left me to take my groceries out on the side of the road

I cracked my phone with the struggle trying to hold my son and trying to carry my groceries. Then he bills me R80 . After R26 already went off

This is not exceptable at all .

I'm so disappointed and it was my last and after that kind of service he had the nerve to bill me more.