Refunds and lost property

It's been almost a week now since I've asked for my charged fares from uber to be refunded, I had two amounts on the 7nth of January 2022 that were charged from my account, when I spoke to their consultants they said it will be paid back to my account and till to date nothing has happened, another incident I lost my house key and the same happened where they promised me lies together with their unprofessional driver... Honestly Uber seems like a **** lately the business is loosing it on the customer care point of view.. I so ****ed and very angered by how they handle customer issues.