Refund/No response

on the 16 September 2022 i requested a ride and a payment of R28 went off in my account , i then changed the details and added an extra drop and another R48 was deducted from my account and i cancelled the ride and i got no refund . On the 17 September i requested another ride and a R32 was deducted from my account and i cancelled because i used another service as uber was taking to long and again no refund . For those past two days uber took R103 from my account and i cancelled all rides and they never refunded me , i sent them a message and the responded with a email on 18 September 2022 , i gave them all my details and still no refund , i’m still waiting .