Refund of trip not taken

Uber charged me for a trip that I did not take. Their support team has the odesity of the to tell me after their investigation I was in the vehicle. Why will I complaint. How do they know. There service is pathetic and I want everyone to know how **** they actually are. There is now way that anyone has to pay for a trip you did not take. They not friendly and helpful. They rip people off. So this is what I think of Uber. They ****.