Refund

T: On the 13/07/2017 i requested an ubber from cosmo city and i was assigned a diver named " Zwelinzima" but the app gave me a technical issues and it cancelled itself automatically, to my surprise i was charged a cancellation fee of R 25.00. i then went to the app and reported the error and i was given R 25.00 credit which was supposed to be discounted from my next trip taken on the 26.07.2017 to Orlando west and i was assigned a driver named Sthembiso, to my surprise instead of getting a discount i was charged more (R81.00.). on the very same day the 13.07.2017 i paid R 10.00 to cover part of the cancellation fee. on the 04.08.2017 i updated my bank details because i could not request a trip i kept getting an error " Please use a different payment method" to which i tried but all avenues where exhausted , so i don't understand why am i to be charged if it is not my fault.

yesterday the 23.08.2017 i was supposed to be given a credit because i was doubled billed for my triop , instead of the money been taken from the available credit , it was again deducted from my account.

i do not understand this because when i try to send an email they say they can not find my trips , surprising because they supposed to have information on the app itself , i am so disappointed by the service i have received from uber , i am having problems on top of the other.