really bad customer service

thus far I have had no problems with uber until today, Everyday i take an uber twice going to work and coming home, by mistake my phone dropped out of my pocket on the backseat of the uber, after trying to flag down the uber driver to no avail i then tried to phone their customer care line which only opens up at 10 am. i then spoke to a gentlemen who was rude and told me i need to wait for the driver to contact me.... i am still waiting for that call. In total i contacted them 3 times to get any updates to which i got the same answer the driver will contact you within 24 hours!!! What company does that first they open up late and then they make no attempt to try and get hold of the driver as soon as someone has reported that they let a personal item in the car, subsequently i then received an email stating that they were eventually able to contact the driver who could not find it.... wow why he even want to return it as its quick money for him, the drivers name was willard. please let this be a lesson to us all, as nice as what uber is they make no attempt to help you if you have left anything behind!!!