Race Issue - VERY DISAPPOINTING UBER!!!!!!!

<p>I booked a cab for 7pm for myself and my partner to be collected at our home and to be dropped off at a Sushi bar + - 2.5km from our house. When i arrived at my destination, the driver said i needed to pay cash. I have never paid cash before, i have let it debit my account, but because i have a new phone, i thought maybe i entered something incorrectly (before i booked my cab I also entered my new card details as i knew my old card would not be accepted) I paid the driver his R20 that i owed him.</p> <p> </p> <p>On booking our cab home, i got my partner to book, as i knew he has not changed his number / phone / payment details etc, as we arrived home, the drive (Toyota Corolla booked from Yamistuki Bedfordview to destination @ 20:59pm - logged onto app - history does not bring up drivers name and number plate ) said we needed to pay cash, we were a bit irritated as we specifically booked under my partner as it always goes off on debit. After trying to explain to the driver that there might be something wrong with the app (he didnt give us a chance though), we thought lets just get in the car and go draw the money at a near by atm. The driver ((Toyota Corolla booked from Yamistuki Bedfordview to destination @ 20:59pm - logged onto app - history does not bring up drivers name and number plate ) ), when we got into the car and closed the doors (apparently slamming them) said if you are going to slam my car doors like that just get out and leave. So then thats what we did, as we walked through the gates he then said this whole issue is because we are white. </p> <p>I then went back to the driver ((Toyota Corolla booked from Yamistuki Bedfordview to destination @ 20:59pm - logged onto app - history does not bring up drivers name and number plate ) ), asking how can this be a black and white issue when it is actually a UBER issue, he then proceeded to change the subject. I then let him continue talking, as i wanted to show him how i booked my pick up cab, as we might have entered our details incorrectly and thats why it perhaps came up as a cash payment - he wouldnt give me a chance to show him, he proceeded to shout at us.</p> <p> </p> <p>If the driver was just in a bad mood, and just had a craapy day I would let this go, we all have ****py days. But the fact that he was now playing a race card which was totally unacceptable for me, as it had nothing to do with that. Either we had entered something incorrectly or the app has a glitch. Please tell me how this has anything to do with being black or white???? And i still wanted to go through the steps with him to ensure that we had not incorretly entered info on the app, and if we did he could have pointed it out for us.</p> <p> </p> <p>I use and pay for a cab service monthly ( i will not name names but i have to use them as i dont drink and drive but i dont get service and quality from them like i do from Uber) and up untill this day UBER was better than any cab service i was payIng for, reliable, ontime and safe, until what happened tonight. I would like to know how the app has changed that cash payments go through if i have not selected a cash payment, and then will glady apologise. But the fact that the driver was shouting in our drive way, and then said it because we are white (over R17 by the way), then i still wanted to double check with the driver that we had not entered details incorrectly, but couldnt get that far as we were still being shouted at IS UNACCEPTABLE!!!!</p> <p> </p> <p>I would like someone from Uber to email me answering my questions and explaining where we went wrong if we did., as this is unacceptable.</p> <p> </p>