Poor Uber System and Support

Mostly in the mornings several drivers that has accepted a ride request cancel the trip either as one type a greeting message or 2 to 5 minutes after one has sent a greeting message. I have had 2 to 3 drivers cancel on me a few mornings = result: 1. My cashflow becomes an issue. 2. I am late for work. 3. I do not joy ride... This is a serious constraint for a customer Monday to Saturday every week. The bot one communicate with is limited in resolving and understanding issues and complaints. Poor top management Accountability and Customer Support by not having a facility to complain to as their is just a stupid useless bot completely incapable of resolving issues Automation one thing but yea, nobody to resolve things, ending up with a nothing, I could rather complain to my cat and have results. Also create an option to interact with drivers to create a personal permanent kind of rude request because at the moment every request is a hope I will get a driver that pick me up within 15 minutes. However all the drivers a ended up driving with was amazing.