Poor uber service

Uber drivers have become so arrogant and disrespectful lately. I am an everyday uber user and now I have to choose between the arrogant uber drivers or the dirty taxify cars. The past week has been the worst for me having drivers asking me to disclose how far am I going so they can decide whether they will come pick me up or not. This is after a driver accepts a trip then refuse to cancel telling me they not coming and I must cancel the request on my side. I am not even able to explain why I am cancelling because the only option that is there is "wrong pickup". There are instances where they would refuse to pick me up from my gate but tell me to cross the street and go to the engen garage which is across the road from where I stay. I am not even able to contact the uber offices because their website only has physical address and no contact details. The way the service is beoming poor you would swear we are getting free rides yet we paying.