Poor Uber finance department

I took an Uber on the 27 november 2017 and i was debited R169 while i was still driving to the airport ,when I reached the lanseria airport another charge of R173 went through.at that time I thought a reversal will be done but nothing.following day I tried using uber app to log a query with them but on the app they already had some sort of "feedback" about a temporary hold of funds and that money will be release in few days time.so I didn't do anything as this option does not take you further to explain your issue .5 days passed and money was no released .it was only then that I had to go back to their app and choose a different issue so that I can explain to explain to them that my my is still on hold.the response i got is shocking.i got a email to say i need to go to the bank as uber cannot release my money.remembef their app stated it will be released in few days .the sad part on the whole issue is that i got charged for unpaid debit orders às this resulted in insufficient funds in my account and the bank can only release my money after 14 working days.

Uber must really find our ways of charging our accounts.this is not fair .i must run around to the bank.my time is wasted and my money too.