Poor service from Uber

My vehicle is in for repairs and I requested an Uber ride to take me to work. It is only 4,5 kilometers away. I waited for 25 minutes without even a response. I could see two cars on the map stationary about a kilometer away from the pickup point, none of them responded for 25 minutes. If this is how Uber drivers want to serve the public, they should rather leave it. The service is despicable. In future I would rather organize a life from a friend before using them again.