Poor service

Funny how I've never had any problem with my drop-off address or pick up address of 32 bokmakierie phase 1 , today im coming back from the hospital im in so much pain the driver says whatever route is using is the one showing...I had to climb 3/2 streets away and walk surely my pickup location will state where I was from...what was the use of me requesting, I needed something secure because im not myself