POOR SERVICE

Hi

On the 31st May I requested UberGo which cost R68 but one a car was found it was 20min away so I cancelled because I was in a rush and 20min is too far away. I requested UberX which cost R89. Both amounts left my account. Later in the day I requested again to head back, and there was an amount of R163 that Uber said was outstanding. I do not understand where that came from because I did not request a trip that cost that much so I had to pay that amount in order to request. I got an UberGo for R68. I reported the incident and Uber never got back to me and the money never came back to my account. All of this happened on the 31st May I reported on the 1st June. A total of R163 + R68 = R231 is outstanding

Last night, I requested UberGo which the estimated amount was about R70 after searching it could not find an UberGo so I opted to request UberX which cost R100. The R70 never came back into my account. So R231 + R70 = R331 is all outstanding money that is owed to me. Please I need that money to continue making my way to work