POOR SERVICE

On the 14th December 2023 it was my management staff party ,i decided to not go with my car and take an uber .Before I could even reach my destination the car broke down and i had to call work collogues to come and get me .I escalated the matter to uber on the same day and i only received a reply in the week . I am failing to understand why i was charged for a full trip when the trip was not concluded ,i don't even think the driver ended the trip .I requested a refund and they declined which i am still failing to understand ,i will never use uber again and will be deleting the app as i am disgusted in your poor customer service .