POOR SERVICE

<p>I am highly disappointed in the level of service with the business here in durban. I don't expect much difference but only hope that the level of service would be the same or on the same level throughout the country in all areas no matter where you are. There is a culture of drivers not calling to confirm location or arrival and sometimes go so far as to not answering the phone when you call. I thought Saturday was the worst experience when a driver wanted to drop me off a couple of blocks before my requested destination, because he did not have a permit but he made it a problem that i had to bare. This led to us driving around for longer and further then the initial trip which resulted in me being charged more than initially stated. He dropped me off where i could take a public taxi and i had to drop off a walk a distance where i was going. This mind you, now defeats the purpose of me requesting an uber because it was not safe to take take public transport at the time i needed to get home, but ended up doing that anyway and had to pay triple for it. So much for convinience. Now If that was not enough, today's driver charged me for cancelling a trip and was very rude about it. I am very shocked by this as this is not one would expect from the company and only hope it does not continue as i will be using the service while i am visiting the city.</p>