Poor driver etiquette and horrible service

No wonder the rating for Uber is so poor. The service is a reflection of the rating.

I paid for a trip and experienced a significant delay while waiting for a driver to be assigned. When a driver was finally allocated, he was unable to locate our address, despite the GPS directions being straightforward. Please note that we have had numerous successful pickups from this exact location in the past without any issues—other services, including Checkers Sixty60 drivers, have never struggled to find us.

I attempted to assist the driver by providing directions via message, but he responded by insisting that I cancel the trip from my side. It was clear that he was trying to force me to cancel, likely knowing that I would still be charged for doing so. He claimed there was no turn-off and that I did not know what I was talking about.

When I asked him to please try again, he rudely refused and instead instructed us to walk to meet him. At the time, it was dark (around 06:45), raining, and we were on a quiet, isolated road carrying valuable work equipment, including laptops. The distance to where he was waiting was approximately a 3-minute walk, which was not a safe or reasonable request under the circumstances.

This level of service is extremely disappointing. As a result of this incident, both my partner and I arrived late for work and had to cancel client appointments.

For reference, the driver’s vehicle registration is CA648541, a silver Suzuki Swift.