POOR CUSTOMER SERVICE & STILL WAITING FOR MY REFUND!

Friday I requested an Uber in Cape Town. The driver accepted my request and the app showed that he is at the destination point. Only to find out, he is 3 minutes plus away from the destination (depending on traffic). When I contacted the driver to ask where he is, he rudely said I am the one in fault. He got it all wrong, I waited at the requested destination. After the upsetting phone call, the driver cancelled the request where Uber already deducted R140 from my bank account. After all this, the rude and unprofessional driver charged me a cancellation fee! What a cheek! He was the one cancelling not me. When I disputed my cancellation fee on Uber, they said I will find it under Uber Credits... well there is no Uber credits available. I contacted Uber 3 times for a refund and simply got no response. I personally feel, Uber does not even deserve a star rating, because the customer service is truly poor. I would like my R140 back in full and an apology from the company and the driver.