Poor Customer Service and Refund Handling

I am extremely disappointed with Uber's customer service regarding a refund issue. I was initially informed that my refund would be processed, but I later received conflicting information from different support agents. I have spent considerable time following up, only to receive inconsistent responses and no clear resolution. The lack of communication and accountability has been frustrating. As a customer, I expect accurate information and timely assistance when problems arise. Instead, I have been left chasing answers and waiting for a solution. I hope Uber improves its customer service processes and provides customers with clear, consistent support when issues arise.