Poor customer service and bad payment options on app

<p>Uber has processed my payment incorrectly on their app and now I am unable to use the app!</p> <p>1)Their online 'help' information is no help at all and they say 'remove the payment method and reload it' yet you can't delete a payment method if its your only payment method.</p> <p>2) They don't give you the option to add a debit card, only a credit card</p> <p>3) I have written 4 emails and they have yet to respond with a solution or even to day they are looking into it</p> <p>4) I have written 3 posts on their Facebook page and they responded with a 'please private message us' , I provate messaged them ..... no response</p> <p> </p> <p>I had to call my bank to find out what's wrong with my payment and why its not going through and they provided me with uber's support email ... which I couldn't find on their website!!</p> <p> </p> <p>I am hugely disappointed in Uber and their 'customer service' ! No use in being oh so polite in your responses but not tending to the problem!</p>