Poor Customer Service

On the 23rd of June 2024 I requested Uber to transport me from King Shaka International Airport to Umlazi, the driver by the name of Andile Ian accepted the trip, so the total trip was R272.00 so I received a voucher of R200 from Miway meaning Miway will pay R200 after the trip then I will pay the different. On our way to Umlazi I explained to the driver and he said he want cash otherwise he will take me back to airport. Indeed he cancelled the trip with reason short trip and Uber charged me the amount of R45.00. I called Miway and explain my situation and the agent/consultant by the name of Ntsako tried to intervene and the driver did not wanna listen. I end up being stranded and request again little did I know that the voucher from Miway it does not give you balance after using if the trip is less than R200.00 you forfeit the balance, meaning I have utilized my voucher from the driver. To cut long story short today in the morning I called Miway to request another voucher they told me that I have utilized everything, and later they loaded another voucher to use it from O.R Tambo to my place, after using the voucher when I check, my account is suspended by Uber without calling me to find out what transpired. Uber is providing back service to the customers, they don't value the customer, they are so ***********, I'm so disappointed with the way they have handled the issue. I will be cancelling my insurance with Miway so that I can get better service where my money goes. Phenny