POOR CUSTOMER SERVICE

Overall the app is great and I've had a good experience until now.

On 25 August 2021 I qualified for the 50% off on all rides. So I added my husband as a rider and booked it for him. He said he would pay the driver in cash. The trip was booked from our house in Courtday Crescent Midrand to a property in Stanstead Highveld Centurion, then Grey Owl center. At Grey Owl they made the stop. I received a receipt for R147. They decided to continue the trip from Grey Owl to home instead of ordering another vehicle. The driver said my husband must check how much it would be from Grey Owl back home on his app (remembering he didn't qualify for the 50% off). The amount was R53. Thereafter they returned, made a stop at a house to collect eggs in Riboville Randjesfontein, and returned home at Courtday. The driver checked the amount which was R197 in total. My husband paid him R200 cash plus a R20 tip. He said thank you and left.

According to the driver the trip was settled in full and he left the premises.

However a short time thereafter I received a notification that R97 is still owed on this trip. I am now liable for an extra amount for no apparent reason. Why did the driver accept his cash payment, thank my husband and leave only to add an amount after. This is **********. I now cannot use the app until this amount is paid.

I have received four emails from Uber and have responded over 20 times. It seems to be automated and they are not truly interested in resolving the matter at hand.

Sent by Azizullah S. on Thursday, August 26, 2021 at 3:40:03 PM Sent by Haneen F. on Saturday, September 11, 2021 at 10:27:26 AM Sent by Haneen F. on Wednesday, September 15, 2021 at 2:49:25 PM Sent by Azizullah S. on Thursday, September 16, 2021 at 4:45:34 AM

POOR CUSTOMER SERVICE!