Poor and unfair service from Uber (Driver and company)

Last Wednesday 10 April 2019 my husband & I had to go with an Uber to The Rocking Horse Crech in Allens Nek.

Normally when I take my guidedog with me I take an Uber Assist but for some funny reason I was unable to select Uber Assist & then I requested an UberX.

The gentleman by the name of Mhefusi Car Volkswagen Polo came to pick us up at 09:30 because our appointment was for 10:00

When we wanted to get in to the car with the dogs (as we both have guide dogs) he refused to take the dogs he said that we have to request another Uber.

We told him that we are unable to do that because we are going to be late for our appointment.

My husband asked him to move the front seat forward so that we can put the dogs at the back on the floor he refused that as well & told my husband to put the dog on the back seat. I offered to sit at the back because my dog is smaller I also offered to put a cover on the seat for the dog which he refused. After begging him & explaining he took us but he was extremely rude and he shouted at us.

When we came back from the crech , I wanted to rate the driver but I saw that Uber is charging me R115.47 for the trip. Before I have requested the ride the fee for the trip was R93.00.

I left it at that then I got a message that they had a complaint that I had ‘n " bek geveg" with their driver & if that is going to happen again that they will close my account with Uber. I rep**** to them & I said that we thanked the driver in a very nice way and that he did assist us in the end.

I explained in a very nice way what has happened I did not get any reply back.

On Saturday I got an sms from FNB bank that money was declined due to insufficient funds I called the bank they told me that Uber is trying to take R300.00.

I went & I put more money in to the bank again you see I used an Uber Assist on Friday 12 April again from Clearwater Mall with my guidedog & I had no problem with the driver.

I called the bank again on Monday & they told me that Uber took R115.47 on Friday 12 April & that they took on Monday R97.17 & R25.00 for my Clearwater trips.

They told me that there is no more money pending for Uber.

In the mean time I went to check my receipt on the App & then I saw that they are actually charging me R475.47 for the trip to Allens Nek on 10 April that is why they are trying to get the other R360.00, I immediately sent them an e-mail, I did not get up till today any reply.

Today the bank called me & they told me that Uber tried to take another R360.00 from my Account which the bank put a stop to.

I have sent Uber another e-mail still no reply.