Please Uber can you reconsider paying me back for the empound I paid

My Story: Why Is Uber Refusing to Refund Me? I'm dedicated driver for 2 years on uber and invested 4 cars In March, my car was impounded. It’s a BRV that was working under Uber, but the business had already started struggling. I managed to raise and pay the R9,500 impound fee, hoping everything would go back to normal.

After payment, the receipt was uploaded on my fleet account and linked to the driver’s profile. The system showed that the payment was done — but the money had been sent to the wrong partner, not to me.

Why? Because the driver had already left my fleet before the money was paid, and the payment ended up on the wrong profile.

I went to the Uber offices, and the officer told me: “Yes, we see the payment, but it went to the wrong person. Come back next week so we can fix it.”

I went back the next week, but this time a different lady said, “There are red flags on your fleet account. The owner of the fleet must come sort it out.”

But here’s the problem — the owner of the fleet was my husband, and he passed away.

Now, I’m stuck.

I’ve already paid the R9,500 for my car. I’ve followed all their instructions. I’ve proven the car is mine. But Uber is still refusing to pay me back, saying there are red flags on the fleet — a fleet that now belongs to me as a widow, but was never formally updated in their system.

How is this fair?

I did everything right. I paid. I followed the process. But I’m still being pushed around because of their system it gas the fleet have a red flag

All I’m asking is: please, Uber, do the right thing. Refund me.