Phone ******

My phone was left in the Uber on a trip taken on Wednesday evening. 1. The lock screen has a "if found..." message with my fiancés number. 2. We tried calling from numerous numbers. Calls were ignored, then dropped. The phone was then turned off about 2 hours later. 3. Cannot access Uber app or website as it requires sms authentication (NO PHONE!) - Yet I have been told in 5 emails and 2 Facebook messages to login to the app! 4. I was able to track the phone along the drivers trip, and see the point where mobile data was turned off. 5. Received 7 generic emails, all saying the same thing. All of which I copied and pasted the same response - for them to contact my fiancé- I cannot give you my number... I don't have a phone! 5. Now quiet, and I still have not got my phone back.

Can someone please contact me with a response that actually addresses my issue, and not generic responses which are the same!

Absolutely pathetic service... and rediculous that there isn't a number one can call either!