Payment Issue

Utterly disappointed in this service and payment charges by drivers. I requested an Uber go on Monday 3 February 2025 after 6pm the drive arrived and I told me a customer forgot his phone in his car and asked me if he could drop it off. I have agreed but also told him this should not affect my payment fare of R54 I have already waited at work for a few minutes for the fare to come down so I could Uber home because it's so expensive in our area daily. The drive dropped me off at home and submitted the trip and I noticed they tried to debt my account with R92 luckily for me I only reserved R54 in my account so it was unpaid. I have contacted Uber with no response to resolve this complaint the payment has been pending on my profile this whole week and today that I requested and paid in cash my trip of R32 the driver demanded R124 which was the balance of the previous trip. Why must I pay extra for a driver's negligence. I'm using Uber daily and it's so annoying that drivers don't want to accept the offers on request they want you to increase the fare then they only accept. I don't feel like even using this service anymore if this is how people can walk over you.