Pay me back my money

On 27 March 2024 I requested a ride with Uber, the ride was R96 and it was a card payment. As soon as I requested, the money went out of my bank account. I then texted the driver to tell him exactly where I was because I know my location can be tricky sometimes, the driver texted about 2 minutes later and asked me to change my location. I then called him because I would've had to move from where I was to access wifi, the driver did not answer. I called him again and the next thing I know my ride was cancelled. Bear in mind I'm a woman, it's 9pm, it's dark and cold and I'm alone outside my workplace waiting for transport. After my trip was cancelled I had to request again and I was charged another R96, the first R96 was not reversed back into my account. UberEATS did the same thing to me about a year ago. I ordered food from KFC and the driver said it was delivered but I never received it. I was then left with a debt of R99 for the food I did not get. Despite me having complained on the app as soon as it happened. In January of this year I requested and the ride was R109 but I ended up paying R210 because they added the R99 for an order I didn't get. So essentially Uber has taken close to R200 of my hard earned money for a service they did not provide. Dear Uber, please reverse my R96 immediately