Pathetic service from robotic representative

I requested a trip on 20/02/2018 and an initial R34.22 was deducted from my card. I changed the destination I was going to and at the end of the trip the total fare from my pick up point to my drop off point was calculated as R92 which I paid cash to the driver. I have been struggling for days to get the incorrect amount of R34.22 that was deducted reversed. I have send proof of the deduction as well as the consultant can see that I paid the correct fair of R92 cash to the driver but I am yet to receive the reversal. The consultant Nimra keeps sending me robotic responses saying she sees I paid the correct fair cash and asking proof of the incorrect debit which I sent but nothing is happening. In her responses she seems robotic yet annoyed and has now stopped responding. Now I am stuck with this query. I use uber daily and this is the first issue I had and I was unfortunate to have the query assigned to an agent who isn't interested. Pathetic service