Pathetic service

Good day

I've been using Uber for many years and I make use of the services very frequently.

2 weeks ago I sent several messages via the help centre explaining that R49 went off my bank account and I never used the trip. They promised to reimburse me within 3-5 days. It's nearly 3 weeks later and no refund yet. Then I was also charged R13 cancellation fee but the driver cancelled the trip, not me. I was promised the R13 refund as well but no refund either.

Instead my app kept asking for the R13 payment. I have spoken to agents vis the help line on numerous occasions and they now don't seem to understand my query asking me to explain my story again. I will not be explaining again. I have decided to expose you on this platform instead. Maybe you will respond here. Also, when I request a ride the app shows x amount but when I arrive at my destination it shows R30 - R40 more on my app. What utter ******* is that? Surely I choose the trip at the time because it's affordable to me.