Pathetic service

My wife and I use Uber regularly. Every time we have gone to my daughter's house at the top of Northcliff hill, we have had no problem getting an Uber there during the afternoon. However, we have more chance of winning the Lotto than getting back home. On Saturday, we waited forever to be connected to a driver and when we finally were, they just bailed on us. Not once, but TWICE! I eventually had to get a mate to bring us home. Totally unacceptable service!