Pathetic Customer Service - Representatives Refuse to Assist With My Inquiry

So I placed an order on Monday the 20th of May, 2024 for an order of Kripy Kreme to be delivered on Thursday the 23rd of May, 2024 as it was a dear friend's birthday. I spoke to him over the weekend and he confirmed he never received the order that was sent to him, I then ordered him something else as a replacement as his gift was never received, this was Yesterday (26/05/2024). I then escalated the missing order on the app to be told that the order is too old to be refunded and now there is no way for me to reach customer services via phone or email, I've tried googling uber contact numbers and email addresses and the only info I got is for Partners (Drivers & Delivery Drivers) and if you call that number the automated service refuses to put you through as it does not recognize your number due to you not being a Partner. So now I have no way of escalating this issue. This is just poor customer service, as the order shows delivered and I even got the notification for the driver that supposedly delivered the item. If this is the level of customer service you guys give and the fact that your drivers are so dishonest I'm done with your service. And then you still dare to ask me to rate your driver. #badservices #********* #badcustomerservice #ripoff