PATHETIC CLIENT SERVICE FROM UBER

I've never been so humiliated in my life and this is due to Uber that in actual fact called me a ***** and a *****.

On 03 Feb 25 I've requested an Uber from Thaba Tshwane to Valhalla. The amount at that time when I requested was R47.15 which I accepted.

When I got into the Uber, no where or no one informed me that the price all of a sudden increased. When we stopped at my house I was so nice to even give the driver R50 instead of the real amount . The driver looked at the R50 and said, sorry sir it's not enough the amount is now R72.

I informed the driver about the miscommunication between myself Uber and himself. His reply wad that I don't need to worry he will work it into his next ride.

Today when i logged into the app to request a ride again, a notice popped up to inform me that I first need to pat R22 before I can book another rude. When I went into the help platform, the following popped up

Driver reported cash underpayment. Arrears will be added on the rider's account and should be cleared to request future trips. Please clear the arrears via in-app wallet

Ive been corresponding with them since this afternoon bit they don't reply or seem to solve this matter and in the mean time I must pay the R22

This is really pathetic service to say the least and that they take the word of the driver and not communicate with me is really up to **** client service