Parcel not delivered

We requested an Uber driver to pick up an item in Braamfontein and deliver it to Sandton on 5 October 2023 @ 2:24 p.m.

The driver, Justice, number plate number : DZ14BP GP had picked up the parcel in Braamfontein and was on the way to Sandton. He then cancelled the trip and did not deliver our parcel to us.

When I spoke to the gentleman he was extremely rude, said he phoned and sent me messages, but did not do so. After I asked him to please bring the parcel back he said he is not in the area and will deliver the parcel when he is back in the area. I did not accept that and he then put the phone down in my ear and blocked me. And the parcel still has not been delivered.

I have sent uncountable emails to Uber and was told every time that they will come back to me. Today is 12 October 2023 and to date I have not received a reply.

Staff members went to the Uber offices in Sandton on 6 October and their offices was on strike. They sent the staff members to Woodmead and then again to Pretoria.

We are still sitting without our parcel which is an EXTREMELY urgent parcel.