Package driver Marked Delivery as Complete Without Deliverying - Order/Pin Code Not Used.

To: Uber Support Team

Hello, I want to report an issue with a package delivery made through Uber on the 8th June 2026.

Trip/Order Details:

Date & Time: 08-06-2026 + approximate time 6:26PM Pickup Address: Eagle Breeze Complex Drop-off Address: Big Tree Estate Driver Name: Martin License Plate/Car: MR13JLGP Picture of the driver attached below.

What Happened: I gave the driver a food order to deliver. The recipient was supposed to receive it using a PIN code for security. However, the driver did not deliver the order to the recipient. Instead, the trip was marked as “Delivered” in the app without the PIN being entered or the item being handed over. The recipient never received the package and does not have it.This looks like the driver completed the trip *****ulently without making the delivery.

Request: Please investigate the driver’s activity and GPS data for this trip. Refund the delivery fee + value of the food order since it was not delivered. Take appropriate action on the driver’s account to prevent this from happening to others. I have screenshots of the trip marked “Delivered” and messages with the recipient confirming non-delivery if needed.

Thank you for looking into this urgently. My Contact: BJ *** / email linked to Uber .