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Asanda M

1 reviews | Active since Oct 2020

26 Apr 2023, 19:49

Overcharging by Uber

On a few occasions now the money quoted before I book a trip and what is deducted from my credit card is very different, with my credit card being more. On the first occasion I was asked if I took a screen shot of what was quoted - and I hadn’t. On the 2nd occasion I took a screen shot and same overcharge happened. Getting my money back is proving to be very difficult and a lot of admin for me as a customer. I’m shocked my Uber customer services. Be very careful with your Uber charges - chances of being overcharged are clearly more than should be!!! Shocking and unpleasant service experienced with Uber!!

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Replies (1)
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Asanda M's update30 Apr 2023, 20:35
Reviewer Update
Just a follow up on this review - it’s now 30th April and my issue still has not been resolved. Whoever is manning the Uber support is shocking - they can hardly understand anything a customer is saying. Wow! Useless!